Perhaps the easiest way to actually make contact with a person in the eBay customer service department is to use the live chat feature - which, again, is currently available as of this writing. And in checking tweets while conducting research, we have witnessed eBay responding to several tweets on the same day they were posted. While we can’t speak to the efficiency of this method (there’s no way of guaranteeing how quickly eBay might reply on social media), we can say that the option is at least available at the moment of this writing. Be sure to use the direct messaging feature for anything beyond a vague inquiry. You can also reach out to eBay via Facebook here (eBay’s Facebook handle is The same cautions for sharing information apply here as well. You can ask basic questions by simply tagging them in a post, but for more in-depth or specific inquiries, use the direct messaging option. While there is currently no estimate as to when these services will be restored, one option you have in the meantime is to submit questions via their twitter handle: you elect to go this route, be sure not to share any private, personal or sensitive information in a public tweet. If you visit eBay’s Twitter page, you will find a pinned tweet stating that the company has temporarily suspended phone support amid COVID-19. So today, we’re taking the time to list exactly where and how you can reach eBay customer service in 2021, including steps and screenshots. However, thanks to COVID-19 and limited contact options, this may seem easier said than done. I found that the various popular sellers groups on Facebook provide answers in seconds and those answers are given by professional eBay sellers who experienced the exact same problem you have and possess valuable insights.Whether you’re an eCommerce seller or an online shopper, you may find yourself needing to contact eBay customer service at some point. That is one more motivation for eBay to hide its customer service numbers as the level of support you receive is often embarrassing. You have to remember that we as sellers live and breath eBay every day while in many cases these customer service reps are doing this job for up to a year and most of them never sold a single item on eBay.ĮBay also has a large customer service center in the Philippines where they receive very basic training and mostly provide answers they read from a manual similar to eay’s help desk. I don’t know how many of you have been through this but I spoke with eBay’s customer service probably 40-50 times over the years and in 99% of cases I had much more knowledge than them about every eBay policy, rule or aspect of selling on eBay. Another number which I have seen circulated on the internet is for eBay’s Fraud Detection department, you can try reaching them at: 86. The customer support team is based in Utah, California and the Philippines and as I mentioned above is open Mon-Fri from 5am-10 pm and Sat-Sun from 6 am to 6 pm PST. Common customer service issues that this hotline provides service for includes: The best number to call based on statistics they gathered from 300, 000 eBay users is: 86 for customer care related issues. The skinny of it is that they are very unprofessional and unknowledgeable but I will discuss this a bit more at length after I explain how you can contact eBay by phone.Īccording to GetHuman, a company which provides info and help getting human representatives on the line, the average wait time is 14 minutes when calling eBay customer service. The last resort in my opinion is to try and reach eBay telephone support. Many people are not comfortable calling customer service because of different reasons (for example a language barrier) so I’m going to cover chat and messaging options as well. Let’s go over all the ways you can contact eBay’s customer service quickly. The absolute last resort from eBay’s point of view is providing you with a phone number to call their customer service team. That’s why eBay help center is geared towards offering you ready made answers for numerous topics and if you can’t find the answer it first sends you to the eBay community to seek help from fellow eBay sellers. Imagine if just 0.1% of those customers would need help from an actual customer service representative at the same time, that’s 170,000 simultaneous calls.Įven if a representative could take 3 calls an hour and assuming you would be willing to wait up to 40 minutes in order to get service, eBay would still need more than 60,000 support reps.īuilding a call center with such an enormous amount of employees is a huge financial expense, and I’m not even talking about the time it takes to build such an operation, the amount of training required and the complexity of automated systems needed to manage this are also quite unfathomable. EBay has 25 million sellers and a total of 170 million users (buyers and sellers).
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